We produced business accounts for our clients in 2011 on average within 28 days of getting the books and records. That gives you, the business person, more time to budget for the year ahead knowing that reliable information about your business for last year is at hand, and also knowing that you are up to date with the taxman and the Companies Office.
    
    In October 2011 we surveyed clients and we got a 91% satisfaction rate.
    
    We give clients a list of key dates in advance of the year ahead so that they know whats coming up. Our clients miss less deadlines and pay less late fines than client of other practises.
    
    We send client a checklist of what we need to start work on their accounts. That way we waste less time going back and forth looking for information we should have asked for on day one.
    
     We produce a comparison report for clients every year comparing their performance against other businesses in their industry. This enables our clients to see how they are performing against their peers, and also highlights areas they can improve their performance. We assess measures of sucess such as sales growth, sales per employee and gross margins in the industry.

    ·That changing your annual accounts to O'Sullivan Associates Accountants Limited will be easy and hassle-free - we'll look after the details in the changeover from your old accountant and guarantee that all information will be received and processed correctly by us
    ·To look after your affairs on time
    ·To remind you in advance of deadlines for tax returns and Companies Office returns
    ·To help you make more profit in your business next year with our advice
    If you require a quick response to problems your business has, we will agree service levels with you guaranteeing response times.

    As a customer, you can work with us to get more from your business. We look at assess where you are at right now ( Measure ) with the accounts as the backbone of any information we use on your business. We then look at your business in relation to others ( Compare ) in the same industry to take an in-depth look at where you can seek to make changes. Lastly we look at what can be done to

    We want to help a manageable number of clients and work with them really closely so we can help them to achieve sucess in their business. We aim to deliver our services and communicate accounting and tax information in plain everyday language, to a very high quality, as quickly as the client wants us to, and always focussed on giving the tax and business advice and support that they really value.
    
    For example we turned around accounts in the period 1 st January 2011 to 4th October 2011 in an average of 29 days i.e. the average period between starting and finishing accounts was 29 days. Last updated 4th October 2011. We also surveyed customers in October 2011 got an average score of 90 - see Client Survey below.

    You can plan for the next year, by setting targets, financial and otherwise. If you get accounts in July or August for the previous year, they are of little use to you. After all you've only got a few months of 2011 to correct any mistakes you made in 2010 if you are getting accounts in September 2011 for 2010. Make sense?
    
    Time and again we see customers who can make a difference in the coming year armed with the information from last year - planning how to increase sales, profits and have more for themselves.
    
    We take on new customers who are confused by accounts, and have never had accounts fully explained to them. When they are fully explained, accounts can be a great tool to manage your business.

    In October 2011 we started to survey our client base. We got an average of 89% from the clients who we spoke to.
    
    This is a list of the questions we asked and the average scores:
    
    Value for money and recommendations to others
    
    A. How do you rate the value of the service(s) providing by O’Sullivan Associates Accountants Limited? (compared to your investment in them) (where 10 is maximum) Average 9.3
    
    B. How likely are you to recommend O’Sullivan Associates Accountants Limited to your contacts, friends and family? (where 10 is maximum) Average 9.7
    
    Accountancy and Tax Services
    
    C. How would you rate the time taken to complete your accounts? (where 5 is maximum) Average 4.0
    
    D. How easy was the accounts preparation process for you? (5 maximum) Average 4.3
    
    E. How well did the accounts review process help you to look forward? (5 maximum)Average 4.0
    
    F. How would you rate the time taken to complete your tax return? (5 maximum) Average 4.7
    
    G. How easy was the tax return process for you? (5 maximum) Average 4.4
    
    H. How would you rate the accuracy and efficiency of our payroll service (5 maximum) Average 4.1
    
    I. How easy was the payroll process for you? (5 maximum) Average 4.9
    
    Business and Consultancy Services
    
    J. How would you rate the impact of the consultancy service on your personal life? (5 maximum) Average 4.6
    
    K. How would you rate the impact of the consultancy service on your professional life? (5 maximum) Average 4.4
    
    L. How would you rate the value of the consultancy service compared to your investment in it? (5 maximum) Average 4.1